Privacy Policy

Last updated: August 25, 2025

Dravon Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a high-quality shopping experience (the "Services"). Dravon Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and shared as described below.

Personal Information We Collect

We may collect or process the following categories of personal information:

Contact details – such as your name, billing and shipping address, email address, and phone number.
Payment information – such as credit or debit card details, payment confirmation, and transaction history.
Account details – if you create an account, including username, password, and saved preferences.
Purchase information – including the items you browse, add to your basket, wishlist, or buy (such as knives, cleavers, BBQ tools).
Communications – such as messages you send to our customer service.
Device & usage data – such as IP address, browser type, device identifiers, and how you interact with our store.

How We Use Your Information

We use your personal information for purposes including:

Order fulfilment – to process your payments, ship products (including knives and kitchen tools), manage returns, and provide customer service.
Personalised shopping – to recommend products, remember your preferences, and improve our product range.
Marketing & promotions – to send you promotional offers, exclusive discounts, and updates about new collections.
Security & fraud prevention – to protect against fraudulent activity, ensure safe transactions, and secure our Services.
Legal compliance – to comply with UK and international regulations, including consumer protection and tax laws.

Sharing of Your Information

We may share your personal information in the following circumstances:

With Shopify – as our e-commerce platform provider.
With service providers – such as shipping carriers, payment processors, and IT partners.
With marketing partners – for promotional campaigns and targeted advertising (you may opt out of these communications).
For legal reasons – if required by law, regulation, or valid government request.
In business transactions – such as in the event of a merger, acquisition, or restructuring.

Relationship with Shopify

Our store is hosted on Shopify. Your information will be processed by Shopify and may be transferred to servers outside the UK or EEA to provide and improve their services. To learn more about how Shopify uses your data, please review the Shopify Privacy Policy.

Children’s Data

Our Services are not directed to children under the age of majority. We do not knowingly collect data from minors. If you believe a child has provided us with their personal information, please contact us to request deletion.

Security & Retention

We take reasonable measures to safeguard your information, but no system is 100% secure. We retain your information only for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your personal data.
Object to certain processing, such as marketing communications.
Withdraw consent where processing is based on consent.
Request a copy of your data for portability.

To exercise your rights, contact us at the details below.

International Transfers

If we transfer your data outside the UK or EEA, we will rely on appropriate safeguards such as Standard Contractual Clauses to ensure your data is protected.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “last updated” date changed accordingly.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or how your data is handled, you may contact us at:

📧 support@dravonstore.com
🌐 dravonstore.com